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Your comments are welcome
How would you rate the quality of the
following: (If you would like
to provide more feedback then the overall questions, please use the click
to provide more feedback. Thank You.)
QUALITY/PRODUCT, CUSTOMER TECHNICAL SUPPORT
1) How would you rate our overall product quality?
Excellent
Good
Fair
Poor
Click to provide more feedback
CUSTOMER SERVICE
2) How would you rate the overall ease of doing business
with Grace Davison?
Good
Fair
Poor
Click
to provide more feedback
SALESPERSON
3) How would you rate your Grace Davison Sales Representative?
Good
Fair
Poor
Click
to provide more feedback
DELIVERY
4) How would you rate the overall receipt of our goods?
Good
Fair
Poor
Click to provide
more feedback
1) QUALITY/PRODUCT, CUSTOMER TECHNICAL
SUPPORT
a) If you have filed a complaint with Grace
Davison, were you fully satisfied with the resolution
Satisfied
Not Satisfied
Not
Applicable
b) How would you rate our Technical Customer
Service
Excellent
Very Good
Good
Poor
Not Applicable
2) CUSTOMER S ERVICE
a ) When contacting
our customer service department, was the telephone answered within 4 rings
Not at all
Some time
Most of the time
All the time
b) Was the person that answered the phone, courteous
and professional
Not at all
Some time
Most of the time
All the time
c )
Did you receive a resolution to a problem that satisfied your requirements
Not at all
Some time
Most of the time
All the time
3) SALESPERSON
a) How would you rate your Grace Davison Sales
Representatives accessibility and responsiveness
Good
Fair
Poor
b) Is the product information we provide useful
Not all the
time
Sometimes
Most
of the time
Always
4) DELIVERY
a) Are your orders delivered on time
Not all the
time
Sometimes
Most
of the time
Always
b) Are your orders delivered in good condition
Not all the time
Sometimes
Most of
the time
Always c) If a Certificate of Analysis was required , did
you receive it as you requested
Not all the
time
Sometimes
Most
of the time
Always
Not Applicable
Can we contact you? Yes
